Online Toolkit for Evaluation of Key Performance Indicators (KPIs) of Public Bus Operators

Trims4STU (Transit Information Management System for STU) is a web-based tool which is developed for reporting bus related Key Performance Indicators (KPI) periodically at depot level. This tool can help STUs to increase their fleet efficiency and generate more revenue by utilizing all available resources. It can help in evaluating the fleet data collected by different STUs and provide the solutions which can help STUs for better performance of their fleet. The designed tool is user friendly and easily accessible to all STUs. TRIPP, IIT Delhi has developed this web-based tool in collaboration with SGA funded by Shakti Sustainable Energy Foundation.

As a part of this project a web-based tool was developed for public bus companies in India, to allow collection of annual depot level data on 80 parameters for all Indian State Transport Undertakings (STUs) or public bus companies/operators. It allows comparison of annual performance of STUs on key performance indicators (KPIs) between different years on different parameters, or on each parameter between different years and different STUs. Similar comparison can also be undertaken for each STU at depot level or between classification of STUs, i.e., urban, non-urban and hilly.

The project tasks included reviewing the current bus operations parameters and practices. Parameters for evaluation of STU performance was derived from literature and from Association of State Road Transport Undertaking (ASRTU) current evaluation processes. These were categorized as operational, passenger and societal parameters. Methodologies for evaluation against each parameter was finalized, and the same built into an online format. Front end user interface was developed for easy collection of data. It included functionality to define users, to ensure access control to the data and to present comparative analysis of data at STU or depot level between, STUs or depots, across multiple years and across multiple parameters in different categories. The current version of the tool has been developed and handed to STUs and ASRTU for data collection and to build the STU data base in the tool.